Shipping and Delivery Policy
Free delivery is eligible for purchases over HKD500. For purchases below the minimum amount required, a minimum delivery of charge of HKD100 will be applied on top of the purchase price.
Once your order is processed and confirmed by email, your items will normally be delivered to you within 3 days within Hong Kong. Please allow 1 more day if your order was placed overlapping Sunday or Public Holiday.
We do not ship to P.O. Boxes.
We do not deliver on Sundays and public holidays.
Please view below to see areas that we are unable to deliver to:
We do not deliver to Outlying Islands except for Discovery Bay, Disneyland, Ma Wan and Sunny Bay.
Date of delivery will be advised but time of delivery cannot be arranged:
|Hong Kong Island|
|Kam Shan, Kwu Tung, Lam Tsuen Tai Po, Lam Tsuen Yuen Long, Lau Fau Shan, Lok Ma Chau Non-Restricted,|
|Lung Kwu Tan, Pat Sin Leng, Sha Tau Kok Non-Restricted, Tai Lam, Tai Mo Shan|
We are unable to deliver to:
|Lo Wu, Mai Po, Man Kam To, Ta Kwu Ling,|
We will try our best to deliver your order on time and in good condition but shall not be liable or compensate for issues relating to the following: –
In case of re-delivery is required, kindly contact us for details and possible charges that may incur.
Once the order is processed online, we do not accept cancellation or refund. We recommend that any inquiries regarding an item or product be made to us through email or telephone prior to completing the check- out process.
Exchange with receipt is allowed within 7 days if your purchases (for the same item, and where still available) for products are:
– damaged at the time of delivery or faulty due to no fault on your part: or
– incorrectly shipped because of an error on our part.
To replace or exchange an item described above, you must retain the sales invoice and notify us by email within 7 days from the date of delivery of the goods to you specifying the reasons for the exchange. Requests for exchanges received by us outside this time frame may be accepted at our discretion only.